Frequently Asked Questions
Personal
Investments
Q. What is my balance?
A. A GIC confirmation certificate is sent to your broker at the time the investment is issued. Please contact your broker to discuss the terms of the investment. If your broker is unavailable then please visit the Contact Us section of our website for contact information and hours of operation.
Q. What is my new RIF annual payment?
A. Bank West does the new calculations for RIF payments in January of each year and the letter is sent by mail to the owner of the investment. If you have not gotten your letter or have misplaced, please visit the Contact Us section of our website for contact information and hours of operation.
Q. Will Bank West renew existing registered products?
A. Bank West does not have new registered investment products for sale. However, if a client already has a registered investment with Bank West we do allow for the investment to be renewed at maturity. To arrange for renewal of an existing registered investment product, please visit the Contact Us section of our website for contact information and hours of operation.
Q. What information or documentation is required when handling an estate?
A. For single owner GIC, upon death the investment is payable to the estate. Bank West will require an original or original notarized death certificate or funeral director certificate along with a letter of direction signed by the broker. For joint owner GIC, upon death the investment can either be redeemed or transferred into the names of the joint owner. Bank West will require an original or original notarized death certificate or funeral director certificate along with a letter of direction signed by the surviving joint owners. To discuss further, please visit the Contact Us section of our website for contact information and hours of operation.
Q. Can I add a name to an existing GIC?
A. YES, Bank West will require a letter of direction signed by all clients that are on the existing GIC. Bank West would also require a new client ID form to be completed.
Q. Can my GIC be redeemed early?
A. No, all Bank West GIC are non-redeemable investments. However, Bank West will consider exceptions to the policy due to death and financial hardship however these are subject to administration charges. We ask that you please contact your broker to discuss your unique situation. If you would like additional clarification, please visit the Contact Us section of our website for contact information and hours of operation.
Personal Loans
Q. What is my loan balance?
A. To obtain your account balance, please visit the Contact Us section of our website for contact information and hours of operation.
Q. What are my loan payment options?
A. We offer weekly, bi-weekly, bi-monthly, semi-monthly, as well as monthly repayment options. If you are interested in changing your payment frequency please visit the Contact Us section of our website for contact information and hours of operation.
Q. Do you offer online/ telephone banking services?
A. Bank West’s direct channel services such as, online banking and telephone banking are currently undergoing construction. Please stay tuned for updates as to when these services will become available. At this time Bank West is NOT offering this service to our clients. In the meantime, Bank West is welcoming any suggestions, feedback or recommendations that you may have. Please submit your requests by visiting the Contact Us section of our website.
Q. I have moved. How do I update my address and phone number?
A. In order to make the appropriate changes to your file, please visit the Contact Us section of our website for contact information and hours of operation.
Q. I have opened a new account, and I need to give you my new banking information for my loan payment. How can I do this?
A. Simply send us a copy of your Authorized Banking Information Form stamped from your banking institution, or a copy of a VOID cheque (counter checks WILL NOT be accepted). You will also be required to complete the Authorization form in order to complete your request. Once all information is complete you can fax it to our toll free fax # at 1-877-252-2244.
Q. I cannot make my payment this month. What do I do?
A. Should this be the case, please visit the Contact Us section of our website for contact information and hours of operation.
Q. What is my current interest rate?
A. Your current interest rate is listed on your annual statement, as well as on the loan documents provided to you. Should you be unable to locate this information please visit the Contact Us section of our website for contact information and hours of operation.
Q. I have recently separated from my spouse. We have a joint account with Bank West and I would like to transfer the loan into my name only, what do I do?
A. In order to transfer the account into one name, you will be required to contact a personal loans officer to discuss in further detail. Please visit the Contact Us section of our website for contact information and hours of operation.
Dealer Finance (RV and Boat Loans)
Q. What is my loan balance?
A. To obtain your account balance, please visit the Contact Us section of our website for contact information and hours of operation.
Q. What are my loan payment options?
A. We offer weekly, bi-weekly, bi-monthly, semi-monthly, as well as monthly repayment options. If you are interested in changing your payment frequency please visit the Contact Us section of our website for contact information and hours of operation.
Q. Do you offer online/ telephone banking services?
A. Bank West’s direct channel services such as, online banking and telephone banking are currently undergoing construction. Please stay tuned for updates as to when these services will become available. At this time Bank West is NOT offering this service to our clients. In the meantime, Bank West is welcoming any suggestions, feedback or recommendations that you may have. Please visit the Contact Us section of our website for contact information and hours of operation.
Q. I have moved. How do I update my address and phone number?
A. In order to make the appropriate changes to your file, please visit the Contact Us section of our website for contact information and hours of operation.
Q. I have opened a new account, and I need to give you my new banking information for my loan payment. How can I do this?
A. Simply send us a copy of your Authorized Banking Information Form stamped from your banking institution, or a copy of a VOID cheque (counter checks WILL NOT be accepted). You will also be required to complete the Authorization form in order to complete your request. Once all information is complete you can fax it to our toll free fax # at 1-877-252-2244.
Q. I cannot make my payment this month. What do I do?
A. Should this be the case, please visit the Contact Us section of our website for contact information and hours of operation.
Q. What is my current interest rate?
A. Your current interest rate is listed on your annual statement, as well as on the conditional sale contract provided to you. Should you be unable to locate this information please visit the Contact Us section of our website for contact information and hours of operation.
Q. I have recently separated from my spouse. We have a joint account with Bank West and I would like to transfer the loan into my name only, what do I do?
A. In order to transfer the account into one name, you will be required to contact a personal loans officer to discuss in further detail. Please visit the Contact Us section of our website for contact information and hours of operation.
Business/Agriculture
AgriCard
Q. What is AgriCard?
A. AgriCard is the industry leader in parts, service and crop input credit. We offer a convenient credit card dedicated solely for agri-business. AgriCard is a non-recourse unsecured cash flow source that is dedicated solely to farm-related purchases. We offer hassle-free, value added service that allows you to concentrate on your core business – selling to your customers.
Q. What are some of the benefits of AgriCard?
A. Zero Interest Zero Payment programs! Offer your customers the added comfort of zero interest and zero payments for 90 or 180 days! No membership or annual fees. Detailed statements that break out GST and invoice numbers. Customers can earn AgriPoints on every purchase!
Q. What are AgriPoints?
A. The AgriPoints program is one of the simplest programs around – with no membership or annual fees! Customers automatically earn points with every purchase. Points can be redeemed online or by phone for Sears or Co-op Gift Certificates. Please visit the Contact Us section of our website for contact information and hours of operation.
Q. Why should I choose AgriCard over a main-line equipment card?
A. AgriCard’s independent status protects your relationship with your customers, no matter what line(s) of equipment and crop input products you sell. Why give your main-line manufacturer- or any other manufacturer – access to your customer’s names, buying habits and credit information? AgriCard’s primary business is to provide credit clear and simple.
Q. How long does it take to set up a customer account?
A. With our Quick Approval system customer applications can be completed in as little as 20 minutes. At time of approval the customer can begin using their card number for purchases. Customers should receive their AgriCard within a week of approval. Account holders can designate co applicants who may also have charging privileges on the account.
Q. Where can I use AgriCard?
A. AgriCard is currently a payment option at most Ag Equipment dealers, Federated Co-op Locations, and many Independent Crop Input dealers. Visit our website at www.agricard.ca and click on our merchant locator for merchants located near you.
Q. What rate do you charge on AgriCard?
A. Our iDeal Rate is 11.9% and is subject to an excellent credit standing.
Q. How can I find out my interest rate?
A. Please contact our office by visiting the Contact Us section of our website for contact information and hours of operation.
Q. Can I use the card for cash advances or get cheques?
A. No. Currently AgriCard does not offer cash advances or cheques to be used for balance transfers.
Q. How do I change the name on my account from my personal name to my business name?
A. In order to change the name on your account, we will require a new credit application to be completed. The application can be found on our website at www.agricard.ca under customer services. Please complete the application and fax to 204-889-3467. Our credit department will process the change and send you new cards.
Q. Can I access my AgriCard online?
A. At this time Bank West does not offer online banking. To get your account balance or discuss any transactions, please visit the Contact Us section of our website for contact information and hours of operation.
Q. How can we pay our AgriCard bills?
A. To make your AgriCard payment, you can mail a cheque to the address on your AgriCard statement, take your statement into your bank to make an over the counter bill payment, or you can setup as an online bill payment through your banks online banking feature. If you require assistance with the over the counter or on line bill payment option please contact your bank to discuss.
Q. What are your current programs?
A. Information about current AgriCard programs can be found under the current programs section of the AgriCard website.
Q. When are the statements sent out and when is the payment due?
A. The AgriCard statements are processed on the 8th of each month or the next business day after. The required minimum payment is due at the end of each month.
Q. Can I get the interest I paid on my AgriCard for the year?
A. To obtain the interest you paid on your AgriCard for a calendar year, please visit the Contact Us section of our website for contact information and hours of operation. Interest paid letters can be mailed out on request.
Agrifinance
Q. Can I get pre-approved to purchase equipment through an auction?
A. Yes. Agrifinance will provide approval for auction purchases through Hodgins Auctions or Ritchie Bros. Auctions. Please fax a credit application which can be found on our website at www.agrifinance.ca (under customer services) to 204-837-3630 and one of our credit specialist’s will contact you to complete the process.
Q. Do you finance private sales?
A. No. We only offer financing or leasing through licensed equipment dealers. Visit our website at www.agrifinance.ca and click on our dealer locator for dealers located near you.
Q. What are your rates for financing or leasing equipment?
A. Please contact our office at 1-800-665-0357 for our current rates.
Q. Can I view the equipment that you have for sale?
A. Yes. Please visit our website at www.agrifinance.ca and click on the “Gear Up” icon on the home page.
Q. Can I get the interest I paid on my Loan for the year?
A. In February of each year we mail a letter to the address on file with the interest paid during the previous calendar year. If you need another copy please visit the Contact Us section of our website for contact information and hours of operation.
Commercial & Farm Mortgage
Q. How do I apply for a mortgage?
A. Bank West is always excited to explore new business opportunities and we want to be your creditor of choice. You can complete the application and fax it to our toll free fax # at 1-877-252-2244 OR visit the Contact Us section of our website for contact information and hours of operation.
Q. When do I receive my annual statement on my account?
A. Bank West prepares annual statements for all accounts. Statements are sent out in January of each year. Bank West does NOT offer monthly statements on a regular basis. Monthly statements or one off statements can be prepared upon request, however, they are subject to a fee of $30. Please visit the Contact Us section of our website for contact information and hours of operation.
Q. What is my current interest rate?
A. Your current interest rate is listed on your annual statement, as well as on the mortgage documents provided to you. Should you be unable to locate this information please visit the Contact Us section of our website for contact information and hours of operation.
Q. What is my balance and/or payout?
A. To obtain this information, please visit the Contact Us section of our website for contact information and hours of operation.
Commercial Equipment Financing
Q. How do I apply for a loan or lease?
A. Bank West is always excited to explore new business opportunities and we want to be your creditor of choice. You can complete the application and fax it to our toll free fax # at 1-877-252-2244 OR please visit the Contact Us section of our website for contact information and hours of operation.
Q. When do I receive my annual statement on my account?
A. Bank West prepares annual statements for all accounts. Statements are sent out in January of each year. Bank West does NOT offer monthly statements on a regular basis. Monthly statements or one off statements can be prepared upon request, however, they are subject to a fee of $30. Please visit the Contact Us section of our website for contact information and hours of operation.
Q. What is my current interest rate?
A. Your current interest rate is listed on your annual statement, as well as on the mortgage documents provided to you. Should you be unable to locate this information please visit the Contact Us section of our website for contact information and hours of operation.
Q. What is my balance and/or payout?
A. To obtain this information, please visit the Contact Us section of our website for contact information and hours of operation.
Merchant Services
Q. What can customers purchase at my business with their AgriCard account?
A. Any product or service your business sells is eligible, as long as the customer has enough available credit on their account. Customers can request increases to their credit limit at any time to accommodate their regular or extraordinary purchases.
Q. How do I process an AgriCard transaction?
A. AgriCard transactions are processed on VeriFone Omni 395, 3200 and VX810 electronic swipe terminals supported by UNPS/First Data. You will be paid via electronic funds transfer to your financial institution of your choice within 2 business days of balancing your terminal. To reconcile all your funded balances you can access your account on your own AgriCard merchant private website and view a detailed breakdown of each funding.
Dealer/Broker
If you have any questions or would like information pertaining to dealers or brokers please visit the Contact Us section of our website for contact information and hours of operation.
|
|